HP Business Service Management Landing Zone

Which IT problem do you fix first? The first one that comes in or the one that poses the most risk to your business?

HP Business Service Management solutions link business services, such as purchasing a book online, to the underlying IT components to provide visibility into the impact of IT failures and mitigate business risk. By understanding these relationships, you can take a top-down approach and proactively identify performance problems before end users are impacted. You can combine this with a bottom-up approach to identify the impact on critical business services when a specific server or network component fails. With these solutions, your IT organization can:

Consolidate event management to clean up noisy monitoring and reduce duplication of effort
Automate service impact analysis to establish priorities, identify impacted users and provide estimated downtime information
Monitor and manage the end-user experience in order to proactively address events before they have a negative impact
Accelerate problem resolution by drilling down from application problems to IT components and allocating the service ticket to the correct team quickly
Pinpoint which high-value transactions are failing and at which step in the process
Integrate problem and incident resolution processes across service desk and application support teams

	Consolidated IT Event Management: 5 Requirements for Greater Efficiency Today’s challenging economic environment demands greater operational efficiency from companies everywhere. Consolidating IT event management on a centralized operations bridge can help you respond in a way that increases efficiency in the short term while setting the stage for greater competitiveness over the long term. Download Now		Working Smart in IT Operations: The Case for Consolidated Operations Entire support teams often focus on a single piece of the puzzle while losing sight of the big picture. As a result, multiple teams can unknowingly be working on the same incident, or incidents are passed from team to team. However, download this white paper to learn about consolidated operations - the proposed approach. Download Now
	Predictive Change Impact Analysis and Your Configuration Management System (CMS) This white paper looks at the role that predictive change impact analysis plays in ensuring that organizations have the information they need to improve decision making around the risk that IT changes pose to the business. Download to learn more. Download Now		Application Performance and Availability Lifecycle Management: Reduce Time, Effort and Cost Reduce time, effort, and cost in pre-production and production through application performance and availability lifecycle management. Also, learn more about the shortcomings of the traditional approaches to optimizing application performance. Download Now
	End-to-End Service Management in the Virtualized Environment This paper explains why IT operations should extend existing processes and tools for end-to-end service management to include the virtualized environment rather than foster silo operations with their own processes and cost. Download Now		HP NNMi: the "i" is for Integration Integrations can extend the value of HP NNMi software by enabling advanced diagnostic workflows and through the support of best-practice frameworks such as ITIL v3. Download this white paper to learn more. Download Now
	Automated Network Lifecycle Management: The Solution With so much reliance on the network to enable businesses to operate, it's no wonder the network operations are feeling the squeeze. Your team needs to maximize the network availability, performance and efficiency, meet compliance requirements - all at a low cost. Download this eBook to learn how. Download Now		Going Beyond Simple Infrastructure Monitoring with HP SiteScope The diversity of monitor types available in HP SiteScope offers you the ability to monitor not just a broad range of systems, but also systems at multiple levels. This paper will showcase many advanced capabilities of HP SiteScope software that can enable an enterprise to monitor more of its infrastructure, by management information bases (MIB), network bandwidth, script and enterprise application monitors. Download Now
	Ten Steps to Better End-User Management To help your IT operations team better respond to customer requirements, HP has developed a list of 10 steps to improve performance and availability. These are developed based on HP Software-as-a-Service's best practices working with more than 2,000 leading companies worldwide since January 2000. Download Now		Building the Case for IT and Business Alignment: the ROI of Business Service Management Proven HP Business Availability Center solutions offer compelling benefits from both a business and an IT perspective. This white paper can serve as a starting point for an ROI analysis in any business organization that is considering the purchase of an application management solution. Download Now
	From Network Myth to Reality: Increasing Agility through Cost Reduction Download this webcast to learn why HP Network Node Manager i (HP NNMi) software might be the best network management solution for your company and how to make the most of your network management investment. Download Now		Automated Network Lifecycle Management Learn more about unifying fault, performance, and configuration management to increase uptime, reduce costs and human error by downloading this white paper today. Download Now

	Check out the HP Business Service Automation landing zone to see how you can gain control over the costs and increased management complexity associated with combined physical and virtual infrastructure.
	Check out the HP IT Service Management landing zone to learn how to maximize the quality, performance and value of each service throughout the entire lifecycle.